Questions, answered.
Everything we get asked most often about the formulas, the bathing routine, shipping and returns. Jump to the chapter you need.
Still stuck? Contact usAbout STUCK SOAP
2 questions
Q: What makes STUCK SOAP different from other pet shampoos and soaps?
STUCK SOAP is crafted in Korea using premium, vegan ingredients inspired by Jeju’s natural purity. Each formula is developed in partnership with leading K-beauty manufacturers and refined through multiple testing stages to ensure the highest standard of care for your dog’s skin and coat.
Q: Are your products vegan and cruelty-free?
Absolutely. All STUCK SOAP products are vegan, cruelty-free, and free from parabens, silicones, and artificial colorants.
Ingredients & Formulation
3 questions
Q: Where are your ingredients sourced from?
We carefully source our key ingredients from Jeju Island, known for its volcanic minerals, botanical extracts, and clean environment.
Q: Do your products contain fragrance?
Yes — our scents are derived from safe, non-irritating fragrance blends formulated for pets.
Q: Are your products hypoallergenic?
While our formulas are made with gentle, non-toxic ingredients, we always recommend doing a patch test for pets with known sensitivities.
Usage & Care
3 questions
Q: How often should I bathe my dog with STUCK SOAP?
For most dogs, once every 2–4 weeks is ideal. However, frequency can depend on coat type, activity level, and environment.
Q: How do I use the solid soap bar?
Wet your dog’s coat thoroughly, lather the bar directly or between your hands, massage gently, and rinse thoroughly. Keep the bar dry between uses for longevity.
Q: Can I use STUCK SOAP on puppies?
Yes, our products are gentle enough for puppies over 12 weeks old. Always avoid contact with eyes and ears.
Orders, Shipping & Returns
3 questions
Q: Where do you ship from?
All orders are shipped from Los Angeles, California, USA.
Q: Do you offer international shipping?
Not at the moment. We currently ship within the United States only, but we hope to expand to international customers in the near future.
Q: What is your return policy?
Due to the nature of personal care products, we can only accept returns on unopened, unused items within 30 days of delivery. Please contact us at customercare@stucksoap.com with your order number for assistance.
Other Inquiries
2 questions
Q: I’m a retailer or influencer — how can I collaborate with STUCK SOAP?
We’d love to connect. Please email info@stucksoap.com with your name, location, and social links or business details.
Q: How can I get in touch with customer service?
You can reach us anytime at customercare@stucksoap.com — we typically respond within 1–2 business days.
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