1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging.

For health and safety reasons, we cannot accept returns of care products that have been opened, used, or tested, unless the item is defective or arrived damaged.

3. How to Request a Return

To start a return, submit a return request. You can also click the profile icon in the store menu, or go to the refund policy or a returns page, and then request a return.

Step 1: Sign in to your account.

• In the "Email" field, enter your email address, then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Return to the online store and enter the six-digit verification code.

Step 2: Click "Request return" for the order you want to return.

• If your order contains more than one item, select the items you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".

4. Return Shipping

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

6. Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

7. Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If your refund is approved, you will be refunded automatically on your original payment method within 10 business days.

You will be refunded the full amount of the returned items, minus shipping costs. Original shipping charges are not refundable, as those charges are paid directly to the carrier.

Please note that your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at customercare@stucksoap.com.

8. Contact Us

You can always contact us with any question about a return at customercare@stucksoap.com.